Delivery Information

General Information

  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you.

Delivery Location

  • Terms offered on our website are only available for delivery to addresses in Malaysia. Any deliveries outside of Malaysia and to P.O. Boxes are not available

Delivery Time

  • Estimate delivery time for products that are in stock are 14 working days depending on your location. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
  • For items that are pre-order, the estimate delivery time for the products are 4-10 working weeks subject to the availability of stock from the publisher.
  • For customers buying from the School Booklist and wish to collect from the School Bookshop, an estimate of 2 to 3 working days before collection can be made. An e-mail will be sent to inform you that your order is ready for collection.
  • Products may also be delivered in separate shipments.

Shipping Costs

  • Customers buying from the School Booklist
  • Self-Collect in our office or school: Free of charge
    Individual Delivery Courier fee Charges Flat Rate: RM15.00

** We only provide shipping to West Malaysia in area Kuala Lumpur and Selangor (Excluded East Malaysia)

Damaged Items in Transport

  • Contact us immediately at [email protected] or contact +603-2303 9862 to report the damage items. Please include in the e-mail an image of the damaged items, your name, your contact no and your order number.

Damaged Items in Transport

  • Contact us immediately at [email protected] or contact +603-2303 9862 to report the damage items. Please include in the e-mail an image of the damaged items, your name, your contact no and your order number.

Questions

  • If you have any questions about the delivery and shipment or your order, please contact us at[email protected] or contact +603-2303 9862 and quote your order number.

FAQ

Please click HERE or scan the QR code below

 

You may screen shot or provide us your order number and e-mail to us at [email protected] or contact +603-2303 9862 so that we can provide you an alternative to make the payment.

 

Customers buying from the School Booklist
Buyers that have selected to self-collect from the school bookshop, you will receive a notification via email when books are ready for collection.
 
Customers buying from the School Booklist and Others
Buyers that have selected a courier service, your orders will be sent by the courier company.  See Delivery Information for more information and its charges.

Delivery will only be made within Malaysia, through the use of a courier company. If you want to use a different method of delivery, please call or e-mail us to make an arrangement.

For items that are in stock – it will take approx. 1 to 2 weeks.
For items that are out of stock in Malaysia (subject to the stock availability by the publisher country) – it will take approx. 4 – 10 weeks.

Please drop us an e-mail or contact our office and we will contact you as soon as possible.

All purchases are non-returnable. Returns are only acceptable for defective items and must notify us within 1 week of receipt.

Drop us an e-mail or contact us with the image of the defective book and we will arrange for an exchange at your child’s school bookshop. You or your child may exchange the book from the School Bookshop by stating your Name/Child’s Name and Order No.

Take a photo of the missing page/printing error/damage and e-mail or contact to us together with your name, contact no and order number. We will then investigate and contact you as soon as possible for the next steps.

Unfortunately, once all of orders after paid that have been submitted cannot be amended. We are advice you are double check all of items and quantities before you click checkout button.

This may occur in the event that one of our items is out of stock. When stocks are in, we will delivery your order for free.

You may track your order status in your account in the e-Store. We will also provide you with a consignment note/air way bill number and a link to the tracking website for you to track your parcel via e-mail when the status of the order has changed to “Shipped”.

This may occur if the publisher/supplier is out of stock, book is out of print or credit card transaction is rejected. We will notify you through e-mail and you will be provided with the option to purchase another book or a refund.